Privacy Policy

Privacy Policy WhatsApp Business (Office) API Services Effective Date: [Insert Date] Last Updated: [Insert Date] This Privacy Policy explains how [Your Company Name] (“Company”, “we”, “us”) collects, processes, stores, and discloses information when you (“User”, “Client”, “Vendor”) access or use our WhatsApp Business (Office) API services (“Services”). By using the Services, you agree to this Policy. If you do not agree, do not use the Services. 1. Who This Policy Applies To This Policy applies to: End-user clients using WhatsApp Business API Vendors, resellers, and integration partners Website visitors interacting with our platform If you interact with our systems in any capacity, this Policy applies. 2. Information We Collect We collect only what is required to operate and enforce the Services. 2.1 Business & Account Information Business name, registration details Authorized contact names, email, phone number WhatsApp Business numbers and WABA IDs 2.2 Messaging & Technical Data Message metadata (timestamps, sender/receiver IDs) Template names and approval status IP addresses, logs, device and browser data Message content may pass through our systems or Meta systems. 3. What We Do NOT Collect We do not access personal chats unrelated to business messaging We do not sell personal data We do not mine message content for advertising If Meta does—that is their policy, not ours. 4. Purpose of Data Processing We process data strictly to: Provide and maintain the Services Comply with Meta and WhatsApp policies Detect fraud, abuse, or policy violations Meet legal and regulatory obligations We do not process data for speculative or unrelated purposes. 5. WhatsApp / Meta Data Flow (Important) Your data may be processed by: Meta Platforms, Inc. Authorized WhatsApp Business Solution Providers Cloud infrastructure providers We do not control Meta’s infrastructure or data retention. You accept this risk by using WhatsApp Business API. 6. Legal Basis for Processing We process data based on: Contractual necessity Legitimate business interests Legal obligations User consent (where applicable) If you lack lawful basis to message your users, that is your failure. 7. Data Retention Data is retained only as long as necessary Logs and records may be stored for compliance and audit purposes We may retain data after termination if legally required We are not obligated to retain data indefinitely. 8. Data Security We implement reasonable technical and organizational safeguards. However: No system is 100% secure We do not guarantee immunity from breaches We are not responsible for breaches beyond our control You use the Services at your own risk. 9. User & Vendor Responsibilities You are solely responsible for: Informing your end users about WhatsApp data usage Obtaining valid opt-in and consent Handling data access or deletion requests from your users We are not your Data Protection Officer. 10. Data Sharing & Disclosure We may disclose data: To Meta or enforcement authorities To comply with legal requests To prevent fraud or abuse During mergers, acquisitions, or restructuring We do not require your permission to comply with the law. 11. International Data Transfers Data may be processed outside your country. By using the Services, you consent to cross-border data transfers. 12. Your Rights Depending on applicable law, you may request: Access to your data Correction of inaccurate data Deletion (where legally permitted) Requests may be denied if: Legally restricted Technically infeasible Conflicting with compliance obligations 13. Limitation of Liability To the maximum extent permitted by law: We are not liable for indirect or consequential damages Liability is capped at fees paid in the last 30 days If this is unacceptable, discontinue use immediately. 14. Policy Updates We may update this Policy at any time. Continued use = acceptance of changes. 15. Governing Law This Policy is governed by the laws of India. Jurisdiction lies with courts in [Your City]. 16. Contact Data & Privacy Queries: Email: hello@revolutionprotocol.com Company: RevProtocol Tech (OPC) Pvt Ltd Address: TF-47/48, Kaspar Square, Narayan Garden Road, Gotri - Vadodara.