User Terms

Terms and Conditions WhatsApp Business (Office) API Services Effective Date: Jan 2026 These Terms and Conditions (“Terms”) govern the use of WhatsApp Business API services (“Services”) provided by [Your Company Name] (“Service Provider”, “we”, “us”, “our”) to the client (“User”, “you”, “your”). By subscribing to or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services. 1. Service Description We provide access, configuration, hosting, and support for WhatsApp Business API through authorized Meta partners. The Services may include: WhatsApp API setup and onboarding Message template management API integration support Messaging infrastructure access Reporting and basic analytics We are not WhatsApp or Meta. We only facilitate access. 2. Eligibility You confirm that: You are a legally registered business You have authority to represent your business You comply with all applicable local, national, and international laws If this is false, your account may be terminated immediately without refund. 3. WhatsApp & Meta Compliance (Critical) You must comply with: WhatsApp Business Messaging Policy WhatsApp Commerce Policy Meta Platform Policies Violations include (but are not limited to): Spam or unsolicited messaging Messaging without explicit user opt-in Misleading, illegal, or prohibited content Any violation is your responsibility, not ours. If Meta suspends or bans your number, we are not liable. 4. User Consent & Opt-In You are solely responsible for: Collecting valid user opt-in Maintaining opt-in records Handling opt-out requests immediately We do not verify your consent mechanisms. If you abuse the platform, consequences are yours alone. 5. Pricing & Payments Fees are billed as per the agreed plan WhatsApp conversation charges are applied as per Meta pricing All payments are non-refundable, including setup fees Failure to pay may result in: Immediate suspension Termination of services Permanent deletion of data No exceptions. 6. Message Delivery Disclaimer WhatsApp message delivery depends on: Meta infrastructure Recipient availability Network conditions We do not guarantee delivery, read receipts, or response rates. This is a messaging platform, not magic. 7. Account Suspension & Termination We reserve the right to: Suspend or terminate services without notice if misuse is detected Comply with Meta or legal enforcement actions Disable accounts involved in abuse, fraud, or policy violations You will not receive compensation for downtime caused by enforcement actions. 8. Data & Privacy Message data may pass through third-party servers (Meta and partners) We do not sell your data You are responsible for compliance with data protection laws (GDPR, IT Act, etc.) We are not liable for breaches originating outside our infrastructure. 9. Limitation of Liability To the maximum extent permitted by law: We are not liable for indirect, incidental, or consequential damages Our total liability shall not exceed the fees paid by you in the last 30 days If your business depends entirely on WhatsApp, that’s your risk, not ours. 10. Indemnification You agree to indemnify and hold us harmless against: Legal claims Regulatory penalties User complaints Policy violations Caused by your use or misuse of the Services. 11. Service Modifications We may: Modify features Change pricing Update these Terms Continued use means acceptance. If you don’t like changes, stop using the service. 12. Force Majeure We are not responsible for service interruptions due to: Platform outages Government actions Internet failures Natural disasters No refunds apply. 13. Governing Law These Terms are governed by the laws of India. Jurisdiction shall lie exclusively with courts in Vadodara. 14. Contact Information For legal or service inquiries: Email: hello@revolutionprotocol.com Company: RevProtocol Tech (OPC) Pvt Ltd Address: TF-47/48, Kaspar Square, Narayan Garden Road, Gotri - Vadodara.